28

April

Boilers of the Future

By JR | Blog

With energy prices skyrocketing and energy efficiency a hot topic, you may wonder what this will mean for your gas central heating system.

Don’t worry, we’ve done the hard work for you. Here’s a short guide on what the boilers of the future might look like.

Boilers of the future

 

Firstly, gas boilers are not being banned!

You might have heard that gas boilers are being banned from 2025. But we’re pleased to say that this is not the case. You won’t be able to install a gas boiler in a new build property from 2025. But that does not apply to existing homes or boilers.

The ruling also only applies to homes built from 2025 onwards. So, even if you live in a newly built home now, it won’t apply to you. And, if you live in an older property, there’s no need to get rid of your existing boiler until it needs replacing.

However, if it’s older than 10 years, your boiler is likely to be less energy efficient anyway. In that case, it would be worth considering a replacement to a more energy efficient model.

 

Government drive to reduce carbon emissions

The main reason that gas boilers won’t be installed in new homes is because of the government’s targets on reducing carbon emissions. Their Future Homes and Buildings Standard wants all new homes built from 2025 to produce 75-80% fewer carbon emissions than they currently do.

Achieving this target is unlikely with natural gas boilers. So, the government is telling home builders and developers that new build properties will need to have alternative fuel sources to natural gas.

 

Boilers of the future: alternatives to gas central heating

There are lots of renewable heating technologies already available and more are being developed. These include heat pumps, hybrid systems, electric systems and hydrogen boilers. New builds after 2025 will have to use one of these alternative sources.

The most likely replacement for natural gas boilers is hydrogen boilers. This is because, unlike natural gas, which is a fossil fuel and finite resource, hydrogen fuel is manufactured. It also doesn’t give off carbon dioxide – its only by-product is water, making it a more environmentally friendly option.

 

Will I need to switch to an alternative fuel source eventually?

While nothing is currently set in stone, it’s likely that all homes will eventually need to replace their natural gas heating. But this is 20-30 years away, by which time the technology will be in place. Your existing boiler will have been replaced probably a couple of times over by then!

What’s likely to happen is that a blend of hydrogen and natural gas will be introduced. In fact, this is already being tested in some parts of the UK. The initial ‘blend’ is likely to be 20% hydrogen and 80% natural gas, with the amount of hydrogen increasing over time.

100% hydrogen boilers will likely be on the market by around 2030, with a full switch probable around 2050. So, as you can see, it’s not overnight!

Given the average life of a gas boiler today is 10-15 years, your current boiler will have been replaced by at least one hydrogen ready boiler by the time natural gas is switched off.

 

Is an electric boiler a good alternative?

While an electric boiler is an option, it’s not one we recommend right now. The technology is still in its infancy and electric boilers are more expensive to run – up to 4 times more costly!

You can’t just replace a gas boiler like-for-like with an electric boiler either. Much more work is needed, which would make the installation costs higher as well. This may change in future, of course, but right now we don’t advise considering an electric boiler.

 

How can I become more energy efficient with my heating now?

If you are trying to be greener with your heating, the easiest thing to do is look at your energy usage and minimise it where you can.

You could also have a smart heating control installed, which you operate from your smartphone, and which helps you to minimise energy usage.

If your boiler is an older model, consider replacing it with a new A-rated condensing boiler. These maximise efficiency, which help you reduce your heating bills and your carbon footprint.

You can also read our energy saving tips to help you with your energy efficiency. 

We have created a downloadable leaflet with all this information in. Download your copy here and share it with family and friends. Or ask us for a printed copy.

If you would like more information on future boiler technology, to upgrade your existing boiler to an energy efficient A-rated one, or to have a smart control installed for your heating, contact us on 020 8462 8822, request a callback or email info@stevensonheating.co.uk.

28

April

Energy saving tips

By JR | Blog

With energy prices now at an all-time high, you may well be wondering how you can save energy and cut your bills at home.

Our energy saving tips will help you use your heating, plumbing and electrics more efficiently, which should help to keep your bills down.

Energy saving tips - worried younger couple

Energy saving tips for your heating

1. Turn the thermostat down a degree or two – turning your room thermostat down a degree or two will help you save energy while also keeping your home at a steady temperature. You probably won’t notice the difference and it could save you around £80 a year.

2. Only have your heating on when you need it – if you’re out during the day or the evening, don’t be tempted to keep your heating on low, as this isn’t actually very efficient. It’s better to turn the heating on only when you need it.

3. Only heat the rooms you’re using – if you’re not using your spare bedroom or other rooms for any period, turn the radiator valves down, so you’re not wasting energy by heating the rooms you’re not in.

4. Use a timer or smart control – if you have a heating timer or a smart control, you can set your heating to come on just before you get home, so it’s warm by the time you’re there.

5. Don’t block radiators or vents – while it might be tempting to put your sofa in front of the radiator, it won’t help to keep the rest of the room warm. Keep your radiators or heating vents clear to allow the heat to radiate around the room.

6. Don’t dry your wet laundry on the radiator – that will simply dry the clothes and create steam, which can cause other problems like damp or mould. If you can’t dry laundry outside, a heated airer is more efficient and inexpensive. A tumble dryer uses a lot of energy, so use it sparingly when you want to save money.

7. Keep your internal doors closed – this is an easy way to ensure the heat stays in the room you’re in. Close doors in rooms you don’t want to heat. This stops cooler air mixing and cooling the overall temperature down.

8. Close your windows – don’t let heat escape through an open window! While you might want to ventilate a room, try to do that at a different time of day. When you’re not using the room or needing it to be warm is ideal.

9. Draw curtains and blinds – curtains and blinds are especially helpful for keeping the heat in (or out in the summer!). Draw them as soon as light starts to fade, to keep the room warm and prevent drafts.

10. Bleed your radiators – your boiler will need to work harder if trapped air or sludge gets in the radiators. This makes your energy bills more expensive as well as not heating your room! Regular radiator bleeding helps to keep your heating system clear. It prevents damage as well as reducing your energy bills.

11. Turn down the temperature on your boiler – did you know you can turn down the temperature your hot water is heated to? Turning your hot water down a degree or two will help cut your fuel bills. And you won’t really notice the difference in your bath or shower. Simply adjust your boiler controls to alter the temperature. The water temperature will normally be set at 65 degrees, but you can turn it down to 60 degrees.

12. Add thermostats to every radiator – with a thermostatic radiator valve on each radiator, you can personalise the temperature in every room. Keep the thermostats turned up in rooms you use more frequently but turn them down in rooms you don’t.

13. Get a smart control – these help you monitor your energy usage and mean you can control your heating from your phone. Ideal if you don’t come home at the same time every day or are out at different times. Over time, they can also detect patterns in your usage. They will advise on ways you can cut down or adapt your energy usage.

14. Keep your boiler maintained – of course, keeping your boiler in tip-top condition is the best way to make sure you have energy efficient heating for your home when you need it. Be sure to contact us to get your annual heating service booked in.

 

Energy saving tips for your electricity

1. Switch off appliances you’re not using – it can be easy to leave some appliances such as cooking appliances, televisions and games consoles on when you aren’t using them. This applies to laptops and computers too. Turn them all off at the wall to save energy.

2. Don’t leave things on standby – you might think your TV is turned off, but if the switch on the wall is still turned on, your set is on standby and still using some electricity!

3. Don’t leave USB cables plugged in – do you have USB sockets directly in your wall? If so, don’t leave the cables plugged in as this uses electricity. If you charge devices via a USB attached to a plug, make sure you turn that off when not using it.

4. Switch off lights when you’re not using them – leaving them on for the next person or because you will go back in the room later is probably costing more than you think. Remember to switch them off when you leave the room. Replace your bulbs with LED bulbs too, as these are more energy efficient.

5. Reduce washing machine usage – if you can do one less wash a week, ensure your machine is full with each load. Use an eco-setting if you have one. And turn the temperature down to 30 degrees (most detergents cope with this, except for heavily stained items). BUT do occasionally do a hot wash to get rid of bacteria and prevent odours from building up.

6. Dry clothes outside or on an airer – drying your clothes outside when the sun is out means you won’t have to pay to dry them. Likewise a heated airer will provide you with a more efficient way of drying them in the colder months. It may be tempting to put clothes on or in front of your radiators to dry. But blocking the radiator will result in the rest of the room being cold (see above).

7. Only boil as much water as you need – we have all filled the kettle or saucepan up with more water than we need just to make sure we have enough. But boiling too much means you’ll use more electricity as well as waste water.

8. Use the microwave for heating / reheating food – it’s more energy efficient than the oven. A slow cooker is also a very energy efficient cooking appliance.

 

 

Energy saving tips for your water

1. Don’t leave the taps running – when cleaning your teeth or washing up, remember to turn the taps off when you aren’t using the water. The same can be said for the shower or bath taps as well.

2. Only use your dishwasher when it’s full – by only using your dishwasher when it’s full, you will cut down on the number of cycles it does a week, helping you to save water.

3. Use eco-mode on your appliances – if your dishwasher or washing machine have eco-mode settings, use these to help save on water and energy.

4. Shower rather than bath – showering uses less water than having a bath. Keep your showers shorter to minimise energy usage. If you have a high-pressure shower or use a shower pump, try turning the pressure down to save water too.

5. Fix dripping taps and leaks – not only is a dripping tap frustrating, it also wastes a lot of water. The same can be said for a leak. It can cause damage to your home over time as well as costing you more in bills.

 

And finally…

Why not consider one of our heating service plans? Our service plans will help you maintain your heating system in good order. They’ll also help spread the cost of your annual service and any repairs.

We offer three levels of cover to suit your needs:

Basic Plan – ideal if your boiler is still under warranty

Standard Plan – covers for your annual service and labour costs

Advanced Plan – includes your annual service, labour and parts.

We can also assist you in specific add-ons for your household electrics and gas fires, as well as landlord options. See our Service Plans page to find out more.

Do you have any of your own energy saving tips that you’d like to share with us?

Contact us on info@stevensonheating.co.uk or request a callback to find out more or get a quote for improving the energy efficiency of your heating in your home.

19

January

Save Energy Save Money with our Boiler Offer

By JR | Blog

Upgrade your boiler with our Save Energy Save Money offer

Save energy and save money this winter when you upgrade to an energy efficient boiler with us.

 

Stevenson Heating eco boiler offer 2022 landscape

 

We’re delighted to tell you about our Winter 2022 boiler offer! Save money and save energy on your heating.

We’ll give you £300 off the cost of a new eco-friendly A-rated boiler, along with a free SMART heating control, worth £200. Simply book your installation with us by the end of March to qualify (see below for more info).

 

Why upgrade?

Is your boiler getting old? Is it not working efficiently? Or maybe it’s costing you lots to maintain and repair.

If any of these things are true for you, it’s definitely time for an upgrade! In any case, boilers over ten years old waste a lot of valuable energy.

New A-rated condensing boilers are far more energy efficient. Did you know, they improve efficiency to over 90%, compared to an average of 60% for older boilers?

This means that 90%+ of the energy goes to heating your home (with the rest used to operate the boiler). Older boilers use around 40% of energy just to operate!

A-rated boilers are also kinder to the environment and can help to reduce your energy bills by around 15%-30% too.

 

Minimise energy price increases

With the energy price cap rising in April by around 51%, fuel bills are likely to soar for many households.

So, upgrading to an A-rated energy efficient boiler can help save money on your energy bills and minimise the impact of the price cap increase.

 

Free SMART control for your heating

As part of the Save Energy Save Money offer, we’ll give you a free Drayton Wiser smart control for your boiler (alongside your installation), worth approximately £200.

Drayton wiser smart control - hi res

A smart control allows you to control your heating remotely from your phone or other device. That means you can turn your heating on when you leave work, for example, and it’s all toasty by the time you get home! Ideal if you don’t go out or come home at the same time every day.

With a smart control, you can usually just heat the rooms you’re using too. So, you don’t need to waste energy in the rooms you’re not in.

 

Be ready for future boiler changes

You may have heard that you won’t be able to install a gas boiler after 2025. This is only true for new build homes. If you have a gas boiler in an existing property, you will still be able to replace it after 2025. For a time, at least.

We’re likely to see more sustainable heating options become available, like ground source heat pumps and hydrogen boilers. Hydrogen is a carbon-free alternative to natural gas, so that’s the most likely solution to replace the majority of existing gas boilers.

At the moment, gas boiler manufacturers are working on greener alternatives. And boilers that will take a blend of hydrogen and natural gas are already available. This includes manufacturers like Worcester Bosch, for whom we’re a registered installer.

 

So, to summarise, our Save Energy Save Money boiler offer gives you:

✅ £300 off the cost of a new A-rated boiler
✅ A smart control worth £200 to control your heating

So you can:

💷 Save money on your heating bills
🌍 Be kinder to the environment
♨ Only heat the rooms you’re using
📱 Turn your heating on remotely only when you need it
♻ Be ready for when hydrogen gas is likely to be introduced

To qualify for the Save Energy Save Money offer, book your new boiler installation with us by 31 March 2022*.

Call us on 020 8462 8822, request a callback or email us at info@stevensonheating.co.uk for a quote, using ref: ENERGYSAVER2022.

*Term & Conditions apply – ask us for details.

29

November

Christmas Opening Times 2020-2021

By PaulS | Blog

We know that things can sometimes go wrong with your heating, when you least expect or need it to, so over this holiday period we will be open and available on the days given below, including by phone.

Just a couple of things to note:

1. Although we are open, quite a lot of staff are taking holidays, so we will be working with reduced numbers.

2. Our usual emergency engineer out-of-hours cover will be available every day, except the Public Holidays.

3. Days marked with an asterisk (*) may have slightly earlier closing times than normal.

 

Day / Date

Shop

Service

Installation

Wednesday 22nd December Open Open Open
Thursday 23rd December Open Open Open
Friday 24th December Open * Open * Open *
Saturday 25th December Closed Closed Closed
Sunday 26th December Closed Closed Closed
Monday 27th December Public Holiday Public Holiday Public Holiday
Tuesday 28th December  Public Holiday  Public Holiday  Public Holiday
Wednesday 29th December Open * Open * Open *
Thursday 30th December Open * Open * Open *
Friday 31st December Open * Open * Open *
Saturday 1st January Closed Closed Closed
Sunday 2nd January Closed Closed Closed
Monday 3rd January Public Holiday Public Holiday Public Holiday
Tuesday 4th January Open Open Open

* Opening & closing times may vary.

25

November

Working from home heating tips

By JR | Blog

With the winter months ahead, rising energy costs and many of us starting to work from home again, you might be worried your heating bills will go up. But there are ways to maximise your heating, keep warm and keep energy costs down. Read on for our top tips.

Tips on keeping warm when working from home

 

1. Keep your heating at a steady temperature

Adjust your thermostat down by one or two degrees to keep the temperature regulated. This is more efficient for keeping you warm and could reduced your energy bills by around £80 a year.

If you are out at any point, use the thermostat and timer to heat your home when it’s needed. Don’t keep it constantly very low, as this is not actually very efficient.

 

2. Add thermostats to every radiator

With a thermostatic radiator valve on each radiator, you can personalise the temperature in every room. Keep the thermostats turned up in rooms you use more frequently but turn them down in rooms you don’t.

The thermostats adjust the flow of water to your radiators, according to the temperature in the room. So, they ensure you’re not using more water or heat than needed.

 

3. Close internal doors

Keep heat in the rooms you want to stay warm by shutting the door. Similarly, close doors in rooms you don’t want to heat, to stop cooler air mixing and cooling the overall temperature down.

 

4. Use curtains and blinds

If you have curtains or blinds, use them. Curtains are especially helpful for keeping the heat in (or out in the summer!). As it’s getting darker much earlier, draw the curtains as soon as light starts to fade, to keep the room warm and prevent drafts.

 

5. Bleed your radiators

If you bleed your radiators regularly, it will help prevent cold spots developing. Your boiler will need to work harder if trapped air or sludge gets in the radiators, producing the cold spots. This makes your energy bills more expensive as well as not heating your room!

Regular radiator bleeding helps to keep your heating system clear, preventing damage as well as reducing your energy bills.

 

6. Keep vents and radiators clear

Don’t block your radiators or heating vents with furniture or laundry. The heat will go to them instead of your room! Move furniture away from radiators to allow the warm air to circulate and dry your wet laundry elsewhere.

If you don’t have a tumble dryer, a heated airer is efficient and inexpensive to run. This also prevents damp and mould building up, which can cause you other problems in your home.

 

7. Claim working-from-home tax relief

If you’re having to work from home because of Covid-19 or other reasons, you may be able to get £6 a week tax relief, which can help towards your energy bills. See the Government’s website for info on eligibility and how to claim.

 

8. Keep your boiler maintained

Of course, keeping your boiler in tip-top condition is the best way to make sure you have energy efficient heating for your home when you need it. Be sure to contact us to get your annual heating service booked in.

Why not consider one of our heating service plans? Our service plans will help you maintain your heating system and spread the cost of your annual service and any repairs.

We offer three levels of cover to suit your needs:

Basic Plan – ideal if your boiler is still under warranty

Standard Plan – covers for your annual service and labour costs

Advanced Plan – includes your annual service, labour and parts.

We can also assist you in specific add-ons for your household electrics and gas fires, as well as landlord options.

See our Service Plans page to find out more.

At Stevenson Heating, we are Gas Safe Registered heating installers. Contact us on info@stevensonheating.co.uk or request a callback to find out more or get a quote for improving your heating in your home.

8

November

Water Softener Benefits

By JR | Blog

Do you have a water softener? If not you might want to consider one.

Are you fed up of hard water? Most of London and the South East has very hard water, so if you’re local to us and reading this, the chances are you do too. A water softener can help you overcome some of the issues with hard water. Read on to find out why…

Water softener - woman in shower

What is hard water?

Hard water has a lot of dissolved minerals in it, generally magnesium and calcium. Over time, this causes scale to build up, which can cause problems with your pipework and appliances.

It also doesn’t look very nice. You’ve probably noticed the white build up around your taps, in your kettle or a dullness to some of your surfaces, especially glass and chrome.

Perhaps you’re used to getting rid of it with anti-limescale products or descaler. But have you considered a water softener? This will attach to your mains supply (usually under the kitchen sink) and soften the water as it comes into your home.

 

Having a water softener:

1. Reduces unsightly limescale build up in your pipes and taps
2. Doesn’t fur up your heating system
3. Improves the life of your appliances (kettles, washing machines)
4. Means shinier taps, bath/shower fittings and surfaces
5. Helps soap to lather more easily
6. Leaves your hair and skin softer
7. Reduces your energy bills

We can install a water softener for you. And if you already have one, we can supply the salt in block, tablet or granular form.

 

Water softener salt

We have three different types – block salt, tablet salt and granular salt.

Block salt images

Whatsmore, if you spend over £25 on salt, we will deliver it for free within a 3-mile radius of our West Wickham shop.

Give us a call on 020 8462 8822, email us or drop into our shop to place an order or top up your salt supplies.

24

June

Summer Price Freeze: Buy Now to Save Later

By JR | Blog

Benefit now from our Price Freeze

We’re freezing our current prices until the end of August!

This gives you a great opportunity to get some work done around your home over the summer months.

Stevenson Heating Summer Price Freeze 2021

Why are prices increasing?

Prices are going up everywhere you look right now – partly due to Covid and partly due to Brexit. There is, of course, a knock-on effect on supply chains. This includes for many of our suppliers in the heating, plumbing and electrical industries.

But the good news is, we’re not passing on these increases to you right now. We want to give you chance to get some work done around your home before we have to put our prices up.

 

What’s included in the price freeze?

Have you thought about getting your boiler serviced while you’re not using it over the summer? Or how about upgrading your radiators, taps or shower fittings? The summer months are the best time to get some of these things done.

 

Our summer price freeze includes:

Boiler service – did you know that summer is the best time for your annual service when you’re not relying on your heating?

New radiators – upgrading to more efficient radiators can save you energy and money on your heating bills.

New taps & fittings – replace old, tired or leaking taps, shower or bath fittings to give them a new lease of life.

Boiling water taps – would you like instant access to hot water without boiling a kettle?

Water softeners – reduce the effects of ‘hard water’ limescale in your home with a Limetron fitted to your mains or a water softener under the sink.

Home security – have you considered a video doorbell and security cameras at home? We can install them for you, so you can keep an eye on your property, your pets and your loved ones at the touch of a button.

To qualify for the summer price freeze, book your heating, plumbing or electrical job with us by 31 August 2021*.

Call 020 8462 8822, request a callback or email info@stevensonheating.co.uk for a quote using ref: SUMMER2021.

*Term & Conditions apply – ask us for details.

8

December

Christmas Opening Times 2020-2021

By i-promote | Blog

We know that things can sometimes go wrong with your heating, when you least expect or need it to, so over this holiday period we will be open and available on the days given below, including by phone.

Just a couple of things to note:

1. Although we are open, quite a lot of staff are taking holidays, so we will be working with reduced numbers.

2. Our usual emergency engineer out-of-hours cover will be available every day, except the Public Holidays.

3. Days marked with an asterisk (*) may have slightly earlier closing times than normal.

 

Day / Date

Shop

Service

Installation

Monday 21st  December Open Open Open
Tuesday 22nd December Open Open Open
Wednesday 23rd December Open Open Open
Thursday 24th December Open * Open * Open *
Friday 25th December Public Holiday Public Holiday Public Holiday
Saturday 26th December Closed Closed Closed
Sunday 27th December Closed Closed Closed
Monday 28th December  Public Holiday  Public Holiday  Public Holiday
Tuesday 29th December Open * Open * Open *
Wednesday 30th December Open * Open * Open *
Thursday 31st December Open * Open * Open *
Friday 1st January Public Holiday Public Holiday Public Holiday
Saturday 2nd January Open AM * Closed Closed
Sunday 3rd January Closed Closed Closed
Monday 4th January Open Open Open

* Opening & closing times may vary.

1

June

Normal service returns after lockdown

By JR | Blog

Heating, plumbing and electrical services resume – with social distancing measures

As lockdown measures are easing, we are delighted to provide our normal heating, plumbing and electrical services again. But rest assured, we have social distancing measures in place. These are to protect you, whether we are visiting you or you are coming to our shop.

 

Boiler and heating servicing

If your annual heating service was due during March, April or May, we will be in contact to reschedule it for you, if we haven’t already done so. If your service is due soon, we’ll also be in touch – or feel free to contact us.

However, if you are shielding or have coronavirus symptoms, we can re-schedule to a more convenient time for you.

It’s important to have your annual boiler service to ensure your warranty stays valid. But don’t worry, the boiler manufacturers we work with are allowing 3-6 months’ leeway, so we can carry out your service and maintain your warranty.

 

What to expect when our engineers visit
 

Now that we can provide our normal services again, here’s what to expect when our engineers visit you to carry out a heating service or other work in your home:

✅ Our engineers will wear face masks
✅ They will maintain social distancing with you as far as possible
✅ They’ll frequently wash their hands or use hand gel
✅ They will also wipe down any surfaces they touch
✅ We are monitoring their health daily

In return, we will ask you to:

✅ Go into a different room while work is carried out, if possible
✅ Let our engineers know if you feel unwell while they are with you

Thank you for your patience and understanding. These measures are to protect you and our staff while we carry out work for you.

 

Spares and repairs shop open

Our shop in Glebe Way, West Wickham (just off the high street) has remained open for emergency spares during the lockdown. We are now open fully for all types of spares for your DIY plumbing needs. To maintain safety, we are allowing one person in the shop at a time and will ask you to wait at a safe social distance outside, if there is a queue.

Do give us a call on 020 8462 8822 or request a callback if you’ve any questions about our services and the safety measures we’ve put in place.

13

March

Coronavirus (Covid-19) Statement

By JR | Blog

Open for Emergency Repairs and Essential Work

In light of the Government’s announcement on 23 March around measures for halting the spread of the Covid-19 virus (coronavirus), Stevenson Heating are available for emergency heating, plumbing and electrical repairs and essential works only.

The health and wellbeing of our customers and staff remain of the utmost importance. We have strict social distancing measures in place to protect you.

Essential repairs include:

– If your hot water or heating stops working

– If your electrics keep tripping

– If you have a water leak

Our shop is also open for essential spares and repair items, with social distancing measures in place.

If you have a heating service booked with us during the coronavirus lockdown period, we will be contacting you to rearrange your appointment.

Please do call us on 020 8462 8822 if you have any questions or concerns, or need some advice. We’re here to help.

 

Meetings

We will not be holding face to face meetings in our office until further notice. Please contact us by phone on 020 8462 8822, request a callback or email info@stevensonheating.co.uk in the meantime to speak to us, book an emergency appointment or pay bills.

 

Attending your property

Before attending emergency breakdowns or repairs, we will ask if you or anyone in your property is self-isolating. Where the answer is no, the heating engineer will attend as normal but will ask you to maintain a safe 2m (6ft) distance or move into a different room while the work is carried out.

If you or anyone in the property is self-isolating, we will ask you to remain in a different room while the engineer is on your property carrying out emergency work.

While our engineer attends your property, if you feel unwell, he will ask you to move into a different room than the one where the work is required. This is to safeguard you, as well as our engineers.

Our engineers have a means of washing their hands frequently and wiping down any surfaces they touch while in your property. We are monitoring their health daily.

 

Levels of service

We aim to maintain our levels of customer service throughout the coronavirus outbreak and will continue to provide on-site engineer visits for emergency heating, plumbing and electrical work and essential repairs. During this period, our engineers will not ask you to sign their handheld phone for works completed.

 

Landlord gas certificates

At the time of writing (31 March), the Ministry of Housing, Communities & Local Government (MHCLG) has advised that landord gas safety certificates are still required during the outbreak.

Landlords have the flexibility to have gas safety checks up to two months before the deadline for renewal of their certificate and will be expected to demonstrate that they’ve taken reasonable steps to comply with the law. More information on this is available on the Gas Safe Register website – or do give us a call on 020 8462 8822 – if you’ve any questions.

We thank you for your cooperation and wish you well during this difficult time.

If you want more information on Covid-19 or what to do if you feel unwell, please visit the NHS website.

1

April

Spring Heating Tips

By JR | Blog

Spring is well on its way. That means lighter nights, blossom on the trees and warmer temperatures. But what does this mean for your heating? Before you turn it off, read our tips on how to look after it during warmer months.

Stevenson Spring Heating Tips

 

1. Don’t turn your heating off completely in spring

While you may be tempted to turn your heating off completely in spring, some valves may stick if they’re not used. And you won’t know there’s a problem until you switch it back on when you really need it later in the year.

Be sure to run your heating at least once a week during the warmer months. Just a few minutes will do, first thing in the morning.

 

2. Keep radiator values open

During warmer months, while your heating is off, keep all your radiator valves open and turn up the thermostats (if you have them on your radiators) to maximum. This will stop them sticking when you are using your heating fully in the autumn and winter.

 

3. Have your heating serviced in summer

An annual service is the best way to ensure your heating system remains in tip-top condition. But don’t be tempted to wait until the start of the winter before having yours serviced.

A service in June or July is the ideal time to rectify any problems that have occurred during warmer months and means your heating will be working properly when you really need it.

 

4. Turn down your hot water to save energy

Did you know you can turn down the temperature your hot water is heated to? You might want a piping hot shower or bath in the winter, but during spring and summer, turning your hot water down a degree or two will help cut your fuel bills. And because it’s warmer, you won’t really notice the difference in your bath or shower.

Simply adjust your boiler controls to alter the temperature. The water temperature will normally be set at 65 degrees but you can turn it down to 60 degrees in warmer months.

 

5. Protect your family with a carbon monoxide alarm

Carbon monoxide is the silent killer. You can’t see it or smell it. We recommend you have a carbon monoxide alarm fitted in each room where you have a gas appliance.

We can fit them for you easily and relatively cheaply – the best way to protect your family!

Why not take advantage of our boiler and radiator offers this spring?

For help with your heating installations, repairs or servicing, contact us on 020 8462 8822 or request a call back.

6

March

Improve Your Radiators’ Efficiency

By JR | Blog

Does it take a long time for your radiators to warm up?

Is your home as warm as you would like it to be? Our tips will help keep your radiators in tip-top condition and make them more energy efficient.

 

1. Have your radiators checked

Thermal imaging technology can provide you with photographic evidence of how well your radiators are working.

The first radiator is not working efficiently, only heating to 37.5C. The second radiator is working properly after being cleaned, giving a more even and warmer heat of 66.7C.

Radiators thermal imaging before
Radiator before powerflushing

 

Radiators thermal imaging after
Radiator after powerflushing

 

We can arrange for thermal imaging cameras to check your radiators for you. Contact us to arrange a visit.

 

2. Get your heating system powerflushed

Over time, sludge builds up in your heating system, causing your radiators not to work as efficiently. You may also experience cold spots in them.

A powerflush will clean your system through and get rid of the sludge and debris that has built up, helping to improve performance.

Powerflushing system in action
Powerflushing system in action

 

3. Consider getting new radiators

How old are your radiators? Have you had your boiler replaced but kept the same radiators? Like other appliances, your radiators deteriorate over time, so consider having them replaced.

Newer models work more efficiently, meaning they will be even better than your originals. Modern designs can also add aesthetically to your room. The radiators we supply come in a range of colours. With 180 different colours to choose from, there’ll be one to match your colour scheme!

 

4. Have thermostatic radiator valves (TRV) fitted

TRVs help you to control the heat within each room, so you can keep your most frequently used rooms warmer and be more energy efficient.

Thermostatic radiator valve
Thermostatic radiator valve

 

Turn down the TRV in your spare bedroom, or other rooms you don’t use as often, and keep the door closed. This will use less energy and save you money.

Until the end of April, we are offering 30% off the cost of new radiators.

To get a quote, book an installation or thermal imaging check, or for other help with your radiators or heating system, give us a call on 020 8462 8822, request a call back or email us.

6

March

Save 30% on New Radiators!

By JR | Blog

Save Money on Radiator Installations this Spring

Stevensons Radiators Offer

If you’ve never had your radiators replaced, now is the time to have them done. Older radiators work less efficiently, gather a build up of sludge and, ultimately, cost you more money on your heating bills.

Until the end of April, we’re offering 30%* off the cost of new radiators. Simply request a quote and accept it before 30th April 2019 to be eligible for the offer.

So don’t miss out! If you’ve been thinking of having a new radiator fitted, get a quote and save money now! Call us on 020 8462 8822, request a call back or email us.

Read our radiator blog here for our tips on how to keep yours in tip-top condition.

*30% discount is applied to the cost of radiators before VAT. Offer excludes designer radiators and existing quotations.

28

January

Protect Your Pipes This Winter

By JR | Blog

Winter is finally revving up! Now we have some chillier temperatures and the potential for snow, it makes sense to safeguard your home against common cold-weather plumbing problems. Here are our top tips on preventing or dealing with frozen or burst pipes.

 

Prevention Is Better Than Cure

Preventing the problem of frozen or burst pipes is much easier and cheaper than fixing it once it happens. Follow these tips for a stress-free winter season:

Have the boiler and central heating system serviced at least once a year by a qualified and registered Gas Safe engineer, such as our engineers. 

Know how to turn your water supply off. The stopcock is usually located under the kitchen sink, but it is sometimes elsewhere, such as in the hallway.

Check all the water taps in your home and fix any that are dripping. This has the added bonus of also saving you money!

Drain and turn off any external taps.

Keep your home warmread our advice on this.

 

What To Do If Your Pipes Freeze

If you think a pipe has frozen:

Turn off your water supply. Locate your stopcock and turn it clockwise to turn off the water.

Turn all the cold taps in the house ON. This will allow the water to escape when it starts to thaw.

Warm the frozen pipe. Starting at the end nearest the tap, use a hot water bottle wrapped in a tea towel, pushed against the pipe to thaw it. Alternatively, use a hairdryer on the low setting, but always ensure you keep the hairdryer a safe distance from the defrosting pipe.

Once the frozen pipe has thawed out, check there are no leaks. Do this by taking some dry kitchen paper towel and wiping it along the pipe. If there are no wet patches on the kitchen paper, you can turn the water supply back on.

If you suspect a leak, do not turn your water back on. Call out a certified plumbing specialist such as ourselves.

 

If Your Boiler Stops Working

When temperatures drop to freezing and remain there for a day or two, some boilers may suffer from a frozen condense pipe. This generally only happens to boilers less than 15 years old but not the most recent modern types.

If your boiler stops working or tries to start and locks out, and your condense pipe (the white plastic pipe that connects the boiler to a drain) is 22mm in diameter and outside, the condense pipe may be frozen.

To thaw it out, pour warm water (NOT boiling water) on the frozen pipe, use a hot water bottle or buy a heat wrap (that you might use to treat a muscle injury) to thaw the pipe out.

Once your boiler is working again, contact your installer to check everything is working properly and for advice on preventing the problem in future.

You can read more about condense pipes and how to treat them in our condense pipes blog.

Contact our team on 020 8462 8822 for specific advice on your boiler, to arrange a boiler service or for any heating or plumbing problems.

28

January

Condense Pipe Frozen? Here’s What To Do

By JR | Blog

Identify A Frozen Condense Pipe

If temperatures drop to freezing and remain there for a day or two, some boilers may suffer from a frozen condense pipe. This is likely to be the case if your boiler has stopped working and:

The outside temperature is below freezing and has been for 24 hours or more.

The condense pipe from your boiler (the white plastic pipe that connects the boiler to a drain or soak-away) is outside.

The external condense pipe is 22mm in diameter (though it can also happen with bigger pipes in very cold weather).

The boiler tries to start but quickly stops or locks-out.

 

How To Thaw The Pipe

Use one of these methods to safely thaw your condense pipe:

Pour warm water on the frozen condense pipe. However, do not attempt this if the condense pipe is located above ground level, and do not use boiling water, only warm water.

Put a hot water bottle onto the affected pipe.

Get a heat wrap and wrap it around the condense pipe. These are usually used to treat muscle injuries and you can buy one from your local pharmacy.

Once your boiler is running again, contact your installer to check it is all working correctly. They can also advise you on insulating the pipe to prevent this problem occurring again.

The following video explains in more detail:

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Does My Boiler Have A Condense Pipe?

Boilers older than 15 years usually do not have a condense drain pipe.

A recent, modern boiler will either not have an external condense pipe or the external pipe will be 25mm (1 inch) or more in diameter, meaning it’s less likely to freeze.

If you’re not sure, contact us and we can advise you.

 

A Solution For Preventing Frozen Condense Pipes

Boiler manufacturer Worcester Bosch has launched its CondenseSure product, which protects your external condense pipe and prevents it from freezing. We can fit one of these for you. Give us a call to arrange it.

If you would like help to ensure your heating system is working properly or to fix your frozen condense pipe, our team of heating and plumbing engineers are available to help. Call us 020 8462 8822 or request a callback to arrange a visit.