Christmas Opening Times 2020-2021

By PaulS | Blog

We know that things can sometimes go wrong with your heating, when you least expect or need it to, so over this holiday period we will be open and available on the days given below, including by phone.

Just a couple of things to note:

1. Although we are open, quite a lot of staff are taking holidays, so we will be working with reduced numbers.

2. Our usual emergency engineer out-of-hours cover will be available every day, except the Public Holidays.

3. Days marked with an asterisk (*) may have slightly earlier closing times than normal.


Day / Date




Wednesday 22nd December Open Open Open
Thursday 23rd December Open Open Open
Friday 24th December Open * Open * Open *
Saturday 25th December Closed Closed Closed
Sunday 26th December Closed Closed Closed
Monday 27th December Public Holiday Public Holiday Public Holiday
Tuesday 28th December  Public Holiday  Public Holiday  Public Holiday
Wednesday 29th December Open * Open * Open *
Thursday 30th December Open * Open * Open *
Friday 31st December Open * Open * Open *
Saturday 1st January Closed Closed Closed
Sunday 2nd January Closed Closed Closed
Monday 3rd January Public Holiday Public Holiday Public Holiday
Tuesday 4th January Open Open Open

* Opening & closing times may vary.



Carbon Monoxide Awareness Week 2021

By JR | Blog

This week (22-28 November 2021) is Carbon Monoxide Awareness Week, an annual campaign run by United Against CO to raise awareness of the dangers of carbon monoxide.

CArbon monoxide awareness week logo cropped

Carbon monoxide poisoning can cause harmful health conditions and even kill – it’s often known as the silent killer!


Carbon monoxide poisoning symptoms

Do you know how to recognise the signs of carbon monoxide poisoning?

Dizziness, tiredness or confusion
Stomach pain, nausea or sickness
Difficulty breathing
Collapsing or unconsciousness

Of course, these can also be symptoms of other illnesses, so make sure you get them checked out. If other household members experience the same or your symptoms ease outside, it could be because of carbon monoxide.


Use COMA to help you remember!

This year’s United Against CO carbon monoxide awareness campaign introduces four questions you can ask. So, use them to help decide whether symptoms you’re experiencing are from carbon monoxide poisoning:

Co-habitees – is anyone else in your home experiencing symptoms (including pets)?

Outdoors – do your symptoms improve when you’re outside?

Maintenance – are your cooking and heating appliances regularly maintained?

Alarm – do you have a carbon monoxide alarm?

Remember them using the acronym COMA!

This short video from the week’s launch gives you some useful advice:

And why not take this short quiz from the All Party Parliamentary Carbon Monoxide Group (APPCOG) to test your carbon monoxide awareness!


Prevention is best

Of course, the easiest way to ensure you don’t have a problem is to prevent it happening! Firstly, make sure you have an annual boiler and gas appliance service. And secondly, get a carbon monoxide alarm to protect your household.

If you have a gas fire as well, we can service both at the same time for you. And, this will save you money! We can also supply and fit audible carbon monoxide alarms (that make a noise if they detect a leak). They’re not expensive and last 10 years, so it makes sense to have one.

Get in touch or request a call back to book your boiler and gas appliance service or to buy a carbon monoxide alarm.



Water Softener Benefits

By JR | Blog

Do you have a water softener? If not you might want to consider one.

Are you fed up of hard water? Most of London and the South East has very hard water, so if you’re local to us and reading this, the chances are you do too. A water softener can help you overcome some of the issues with hard water. Read on to find out why…

Water softener - woman in shower

What is hard water?

Hard water has a lot of dissolved minerals in it, generally magnesium and calcium. Over time, this causes scale to build up, which can cause problems with your pipework and appliances.

It also doesn’t look very nice. You’ve probably noticed the white build up around your taps, in your kettle or a dullness to some of your surfaces, especially glass and chrome.

Perhaps you’re used to getting rid of it with anti-limescale products or descaler. But have you considered a water softener? This will attach to your mains supply (usually under the kitchen sink) and soften the water as it comes into your home.


Having a water softener:

1. Reduces unsightly limescale build up in your pipes and taps
2. Doesn’t fur up your heating system
3. Improves the life of your appliances (kettles, washing machines)
4. Means shinier taps, bath/shower fittings and surfaces
5. Helps soap to lather more easily
6. Leaves your hair and skin softer
7. Reduces your energy bills

We can install a water softener for you. And if you already have one, we can supply the salt in block, tablet or granular form.


Water softener salt

We have three different types – block salt, tablet salt and granular salt.

Block salt images

Whatsmore, if you spend over £25 on salt, we will deliver it for free within a 3-mile radius of our West Wickham shop.

Give us a call on 020 8462 8822, email us or drop into our shop to place an order or top up your salt supplies.



Meet the team: Dan Roberts

By JR | Blog

Each month, we’re interviewing a different member of our team. This month we spoke to Electrician, Dan Roberts.


Dan Roberts, Stevenson Heating Electrician

How long have you worked for Stevenson’s, Dan?

I have been with Stevenson’s for 11 years.


What does your role involve?

As an electrician, I carry out electrical work for our clients. This can be anything from installing new sockets through to, most commonly, wiring up new boilers.

I’ll usually come in towards the end of a boiler installation to connect the boiler up to the electrical mains and install the heating controls.

I’m an NICEIC approved contractor, which means I can certify the electrical work we do in your home.

I also arrange the engineers’ diaries once jobs have been booked in. I try to make the routes as smooth and convenient as possible for them between each job.


What did you do before that?

I have always been an electrician. I’ve been doing electrical work since I left school, over 25 years ago!

I did a City & Guilds electrical apprenticeship and I keep up-to-date by taking the relevant wiring regulations exams whenever they are needed (we’re currently on 18th edition!).


Tell us something we don’t know about you

I am a keen fisherman and I like football – I’m a Tottenham supporter.


Do you have a favourite film?

I like Big Daddy and also the Sixth Sense – classics!


And finally, tea or coffee?!

Oh coffee, definitely! I prefer it over tea any day!


Did you enjoy reading about Dan Roberts? If you’d like to read more about our other staff, click here.



Gas Safety Week 2021

By JR | Blog

Gas Safety Week: Community Safety

It’s Gas Safety Week 2021 this week (13-19 September), which we are once again supporting.

Gas Safety Week 2021

Spreading awareness of gas safety

Gas Safety Week 2021 raises awareness of gas safety and why it’s important to take care of your gas appliances. Now in it’s 11th year, the week is organised by the Gas Safe Register. This is the official list of gas engineers legally allowed to work on gas.  

Unsurprisingly, poorly maintained or badly fitted gas appliances are dangerous. They can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. As you may know, CO is a highly poisonous gas that can kill quickly and without warning. You cannot see it, taste it or smell it.  

This year’s Gas Safety Week addresses a whole range of gas safety issues: from how to stay gas safe, to using a qualified, registered engineer and much more. It’s main aim is to ensure the community doesn’t suffer from the effects of illegal gas work through lack of awareness.


Our gas safety week tips to keep you and your family safe

Check your gas appliances annually. Use a Gas Safe engineer to check and service your gas appliances once a year. If you rent, make sure your landlord arranges this.

Ensure  your engineer is on the Gas Safe Register. All our engineers at Stevenson Heating are on the Gas Safe Register.

Look out for your friends and relatives – especially if they can’t arrange their own gas safety check or may be unaware of what they need to do. Help your loved ones to have their appliances checked and serviced regularly.

Check for warning signs that could indicate your appliances are not working correctly. Signs may include: lazy yellow / orange flames instead of crisp blue ones; black marks on or around your appliance; a pilot light that keeps going out; and too much condensation in the room.

Know the six main symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

Install an audible carbon monoxide alarm and make sure your friends and relatives have one too. They need to have the EN50291 mark and display the British Standards’ Kitemark.


Service Care Plans

To keep your gas heating system in tip top condition, including an annual service, why not sign up to one of our Service Care Plans? They help you spread the cost and keep things working properly.

Finally, we’ll be sharing some tips and advice on how to stay gas safe on our social media throughout Gas Safety Week. So, please be sure to follow us to get the updates:

Facebook – Stevenson Heating Ltd

Twitter – @StevensonHtg


And, for gas safety advice or to book an engineer to check your gas appliances, call us on 020 8462 8822, email us on info@stevensonheating.co.uk or request a call back.

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