Normal service returns after lockdown

By JR | Blog

Heating, plumbing and electrical services resume – with social distancing measures

As lockdown measures are easing, we are delighted to provide our normal heating, plumbing and electrical services again. But rest assured, we have social distancing measures in place. These are to protect you, whether we are visiting you or you are coming to our shop.


Boiler and heating servicing

If your annual heating service was due during March, April or May, we will be in contact to reschedule it for you, if we haven’t already done so. If your service is due soon, we’ll also be in touch – or feel free to contact us.

However, if you are shielding or have coronavirus symptoms, we can re-schedule to a more convenient time for you.

It’s important to have your annual boiler service to ensure your warranty stays valid. But don’t worry, the boiler manufacturers we work with are allowing 3-6 months’ leeway, so we can carry out your service and maintain your warranty.


What to expect when our engineers visit

Now that we can provide our normal services again, here’s what to expect when our engineers visit you to carry out a heating service or other work in your home:

✅ Our engineers will wear face masks
✅ They will maintain social distancing with you as far as possible
✅ They’ll frequently wash their hands or use hand gel
✅ They will also wipe down any surfaces they touch
✅ We are monitoring their health daily

In return, we will ask you to:

✅ Go into a different room while work is carried out, if possible
✅ Let our engineers know if you feel unwell while they are with you

Thank you for your patience and understanding. These measures are to protect you and our staff while we carry out work for you.


Spares and repairs shop open

Our shop in Glebe Way, West Wickham (just off the high street) has remained open for emergency spares during the lockdown. We are now open fully for all types of spares for your DIY plumbing needs. To maintain safety, we are allowing one person in the shop at a time and will ask you to wait at a safe social distance outside, if there is a queue.

Do give us a call on 020 8462 8822 or request a callback if you’ve any questions about our services and the safety measures we’ve put in place.



Gas Safety Week 2019

By JR | Blog

Next week is Gas Safety Week (16th-22nd September), which aims to raise awareness of poorly maintained gas appliances and the dangers of carbon monoxide (CO) poisoning.

Gas Safety Squad

We’ll be sharing some tips and advice on how to stay safe on our social media throughout the week. Please follow us to get the updates:

Facebook – Stevenson Heating Ltd

Twitter – @StevensonHtg

Instagram – @Stevensonheating


Special Gas Safety Week offer on carbon monoxide alarms

We’ve also got a special offer on Sleep Safe carbon monoxide alarms during Gas Safety Week.

Get an alarm from us for just £14.99 inc VAT until 22nd September*. Pop into our shop or contact us.

carbon monoxide alarm offer


Why do I need a carbon monoxide alarm?

Carbon monoxide is colourless, odourless yet deadly – it’s known as the silent killer.

We recommend you have an audible carbon monoxide alarm in each room with a gas appliance. Make sure it’s one that will wake you up if you’re asleep, like the Sleep Safe alarm.

They’re easy to fit – simply follow the manufacturer’s instructions. But if you’d like us to fit it for you*, contact us to arrange an appointment on 020 8462 8822 or email info@stevensonheating.co.uk.

*Usual price is £21.97. Offer valid during Gas Safety Week 16-22 Sept 2019. Price is for the alarm only. If you would like us to fit it, there is an additional fee.



10 Months’ Interest-Free Now Available

By JR | Blog

10 months’ interest-free on boilers and air conditioning installations

Stevenson interest-free graphic

Worried that a new boiler is too expensive?

Well, we’re delighted to tell you that we can now offer you 10 months’ interest-free credit* for boiler and air conditioning installations. This is great news, as it will help you spread the cost of a new boiler or air conditioning unit.

Also, as a Worcester accredited installer, many of our boilers come with a 10-year guarantee. Whereas many other boilers will have the standard 2-year guarantee. This will give you peace of mind that you have protected your investment for many years to come.

So, let us install your next boiler or air conditioning and you will have peace of mind that you can save money by spreading the cost, interest-free. 

Contact us on 020 8462 8822 or request a callback to get a free boiler quote or discuss eligibility for our interest-free offer.

*Subject to status. Terms and conditions apply. 



Spring Heating Tips

By JR | Blog

Spring is well on its way. That means lighter nights, blossom on the trees and warmer temperatures. But what does this mean for your heating? Before you turn it off, read our tips on how to look after it during warmer months.

Stevenson Spring Heating Tips


1. Don’t turn your heating off completely in spring

While you may be tempted to turn your heating off completely in spring, some valves may stick if they’re not used. And you won’t know there’s a problem until you switch it back on when you really need it later in the year.

Be sure to run your heating at least once a week during the warmer months. Just a few minutes will do, first thing in the morning.


2. Keep radiator values open

During warmer months, while your heating is off, keep all your radiator valves open and turn up the thermostats (if you have them on your radiators) to maximum. This will stop them sticking when you are using your heating fully in the autumn and winter.


3. Have your heating serviced in summer

An annual service is the best way to ensure your heating system remains in tip-top condition. But don’t be tempted to wait until the start of the winter before having yours serviced.

A service in June or July is the ideal time to rectify any problems that have occurred during warmer months and means your heating will be working properly when you really need it.


4. Turn down your hot water to save energy

Did you know you can turn down the temperature your hot water is heated to? You might want a piping hot shower or bath in the winter, but during spring and summer, turning your hot water down a degree or two will help cut your fuel bills. And because it’s warmer, you won’t really notice the difference in your bath or shower.

Simply adjust your boiler controls to alter the temperature. The water temperature will normally be set at 65 degrees but you can turn it down to 60 degrees in warmer months.


5. Protect your family with a carbon monoxide alarm

Carbon monoxide is the silent killer. You can’t see it or smell it. We recommend you have a carbon monoxide alarm fitted in each room where you have a gas appliance.

We can fit them for you easily and relatively cheaply – the best way to protect your family!

Why not take advantage of our boiler and radiator offers this spring?

For help with your heating installations, repairs or servicing, contact us on 020 8462 8822 or request a call back.



Improve Your Radiators’ Efficiency

By JR | Blog

Does it take a long time for your radiators to warm up?

Is your home as warm as you would like it to be? Our tips will help keep your radiators in tip-top condition and make them more energy efficient.


1. Have your radiators checked

Thermal imaging technology can provide you with photographic evidence of how well your radiators are working.

The first radiator is not working efficiently, only heating to 37.5C. The second radiator is working properly after being cleaned, giving a more even and warmer heat of 66.7C.

Radiators thermal imaging before
Radiator before powerflushing


Radiators thermal imaging after
Radiator after powerflushing


We can arrange for thermal imaging cameras to check your radiators for you. Contact us to arrange a visit.


2. Get your heating system powerflushed

Over time, sludge builds up in your heating system, causing your radiators not to work as efficiently. You may also experience cold spots in them.

A powerflush will clean your system through and get rid of the sludge and debris that has built up, helping to improve performance.

Powerflushing system in action
Powerflushing system in action


3. Consider getting new radiators

How old are your radiators? Have you had your boiler replaced but kept the same radiators? Like other appliances, your radiators deteriorate over time, so consider having them replaced.

Newer models work more efficiently, meaning they will be even better than your originals. Modern designs can also add aesthetically to your room. The radiators we supply come in a range of colours. With 180 different colours to choose from, there’ll be one to match your colour scheme!


4. Have thermostatic radiator valves (TRV) fitted

TRVs help you to control the heat within each room, so you can keep your most frequently used rooms warmer and be more energy efficient.

Thermostatic radiator valve
Thermostatic radiator valve


Turn down the TRV in your spare bedroom, or other rooms you don’t use as often, and keep the door closed. This will use less energy and save you money.

Until the end of April, we are offering 30% off the cost of new radiators.

To get a quote, book an installation or thermal imaging check, or for other help with your radiators or heating system, give us a call on 020 8462 8822, request a call back or email us.



Save 30% on New Radiators!

By JR | Blog

Save Money on Radiator Installations this Spring

Stevensons Radiators Offer

If you’ve never had your radiators replaced, now is the time to have them done. Older radiators work less efficiently, gather a build up of sludge and, ultimately, cost you more money on your heating bills.

Until the end of April, we’re offering 30%* off the cost of new radiators. Simply request a quote and accept it before 30th April 2019 to be eligible for the offer.

So don’t miss out! If you’ve been thinking of having a new radiator fitted, get a quote and save money now! Call us on 020 8462 8822, request a call back or email us.

Read our radiator blog here for our tips on how to keep yours in tip-top condition.

*30% discount is applied to the cost of radiators before VAT. Offer excludes designer radiators and existing quotations.



Save £250 on a New Boiler!

By JR | Heating

Book a Boiler Installation and Save Money 

April boiler offer

With manufacturer prices increasing and uncertainty around how Brexit might affect costs, why not take up our special offer and save £250 on a new boiler?

Until the end of April, we are giving you £250* off our standard boiler price list. Simply request a quote and accept it before 30th April 2019 to be eligible for the offer.

Manufacturers will soon be putting up their prices by as much as 6%. We promise we won’t pass on those increases to you for any boiler installations booked during our special offer period.

So don’t miss out! If you’ve been thinking of having a new boiler, get a quote and save money now! Call us on 020 8462 8822, request a call back or email us.

*£250 discount is applied to the full installation price, inclusive of VAT.



Protect Your Pipes This Winter

By JR | Blog

Winter is finally revving up! Now we have some chillier temperatures and the potential for snow, it makes sense to safeguard your home against common cold-weather plumbing problems. Here are our top tips on preventing or dealing with frozen or burst pipes.


Prevention Is Better Than Cure

Preventing the problem of frozen or burst pipes is much easier and cheaper than fixing it once it happens. Follow these tips for a stress-free winter season:

Have the boiler and central heating system serviced at least once a year by a qualified and registered Gas Safe engineer, such as our engineers. 

Know how to turn your water supply off. The stopcock is usually located under the kitchen sink, but it is sometimes elsewhere, such as in the hallway.

Check all the water taps in your home and fix any that are dripping. This has the added bonus of also saving you money!

Drain and turn off any external taps.

Keep your home warmread our advice on this.


What To Do If Your Pipes Freeze

If you think a pipe has frozen:

Turn off your water supply. Locate your stopcock and turn it clockwise to turn off the water.

Turn all the cold taps in the house ON. This will allow the water to escape when it starts to thaw.

Warm the frozen pipe. Starting at the end nearest the tap, use a hot water bottle wrapped in a tea towel, pushed against the pipe to thaw it. Alternatively, use a hairdryer on the low setting, but always ensure you keep the hairdryer a safe distance from the defrosting pipe.

Once the frozen pipe has thawed out, check there are no leaks. Do this by taking some dry kitchen paper towel and wiping it along the pipe. If there are no wet patches on the kitchen paper, you can turn the water supply back on.

If you suspect a leak, do not turn your water back on. Call out a certified plumbing specialist such as ourselves.


If Your Boiler Stops Working

When temperatures drop to freezing and remain there for a day or two, some boilers may suffer from a frozen condense pipe. This generally only happens to boilers less than 15 years old but not the most recent modern types.

If your boiler stops working or tries to start and locks out, and your condense pipe (the white plastic pipe that connects the boiler to a drain) is 22mm in diameter and outside, the condense pipe may be frozen.

To thaw it out, pour warm water (NOT boiling water) on the frozen pipe, use a hot water bottle or buy a heat wrap (that you might use to treat a muscle injury) to thaw the pipe out.

Once your boiler is working again, contact your installer to check everything is working properly and for advice on preventing the problem in future.

You can read more about condense pipes and how to treat them in our condense pipes blog.

Contact our team on 020 8462 8822 for specific advice on your boiler, to arrange a boiler service or for any heating or plumbing problems.



Condense Pipe Frozen? Here’s What To Do

By JR | Blog

Identify A Frozen Condense Pipe

If temperatures drop to freezing and remain there for a day or two, some boilers may suffer from a frozen condense pipe. This is likely to be the case if your boiler has stopped working and:

The outside temperature is below freezing and has been for 24 hours or more.

The condense pipe from your boiler (the white plastic pipe that connects the boiler to a drain or soak-away) is outside.

The external condense pipe is 22mm in diameter (though it can also happen with bigger pipes in very cold weather).

The boiler tries to start but quickly stops or locks-out.


How To Thaw The Pipe

Use one of these methods to safely thaw your condense pipe:

Pour warm water on the frozen condense pipe. However, do not attempt this if the condense pipe is located above ground level, and do not use boiling water, only warm water.

Put a hot water bottle onto the affected pipe.

Get a heat wrap and wrap it around the condense pipe. These are usually used to treat muscle injuries and you can buy one from your local pharmacy.

Once your boiler is running again, contact your installer to check it is all working correctly. They can also advise you on insulating the pipe to prevent this problem occurring again.

The following video explains in more detail:

Play Button Play Button


Does My Boiler Have A Condense Pipe?

Boilers older than 15 years usually do not have a condense drain pipe.

A recent, modern boiler will either not have an external condense pipe or the external pipe will be 25mm (1 inch) or more in diameter, meaning it’s less likely to freeze.

If you’re not sure, contact us and we can advise you.


A Solution For Preventing Frozen Condense Pipes

Boiler manufacturer Worcester Bosch has launched its CondenseSure product, which protects your external condense pipe and prevents it from freezing. We can fit one of these for you. Give us a call to arrange it.

If you would like help to ensure your heating system is working properly or to fix your frozen condense pipe, our team of heating and plumbing engineers are available to help. Call us 020 8462 8822 or request a callback to arrange a visit.



Our Tips to Keep Your Home Warm this Winter

By JR | Blog

As temperatures start to creep downwards, many people will reach for the thermostat this Christmas in a bid to stay warm and ward off the risk of frozen pipes. But there are plenty of other ways to ensure your home stays snug and safe over the festive period. Here we share our top tips to help you stay warm, prevent plumbing problems and save on your heating bills this winter.

Winter warm tips Stevenson's


Keep it Closed

Drawing your curtains in the evenings is one of the easiest ways to keep the warm air in and the cold air out. Check there are no gaps in the curtains to ensure they are as effective as possible. Keeping internal doors closed and windows shut will also help to keep the heat in each room.


Clear the Radiators

Blocking the radiators with furniture and laundry means the heat goes into drying your clothes or the back of the sofa instead of warming your home. Make sure all radiators are free from items that could absorb heat that is meant for you. Also check that your radiators are heating to the top. If not, grab a radiator key and bleed each radiator to release air that has built up inside.


Insulate, Insulate

If you insulate your home correctly, rooms will warm up more quickly and stay warmer for longer.  Everybody stays warm and you save on the heating bills. Insulating your loft is the number one place to start, as you lose around 25% of heat through your roof. If you have a hot water tank, insulating it will keep the water warm for longer.


Timing’s Everything

Using timers and thermostats mean that you only heat the home when you need to. Many people believe that leaving the heating on a constant low temperature is more energy efficient. This is not so, as it means your house is being heated when no-one’s home and is not warm enough when they are.


Protect your Pipes

Keeping your home warm is the best way to prevent frozen and burst pipes. Fix dripping taps as they can be first to freeze when the temperature falls. And, just in case the worst does happen, make sure you know where to turn off the water supply. The internal stopcock is usually located under the kitchen sink, but is sometimes found elsewhere, such as in the hallway.


Going Away

Going away for a few days can mean your home is at much greater risk of frozen or burst pipes if the temperature dips. Follow our tip above to ensure your pipes are protected. While you’re away, you can leave the heating on a low setting or set the timer. If you’re away for a longer period, it may be a good idea to shut off and drain the water system. Your pipes can’t freeze if there’s no water in them!


Think Safety

Have the boiler and central heating system serviced at least once a year by a qualified and registered Gas Safe engineer, such as our engineers. Look out for black marks or stains on or around your appliances. This can be a sign something isn’t working properly. Always investigate if you spot a yellow flame in your boiler instead of the usual blue one. Fitting an audible carbon monoxide alarm will give you extra reassurance that everyone is sleeping safe and soundly at night.

If you would like help to ensure your heating system is working properly, our team of heating and plumbing engineers are available throughout the Christmas period. Call 020 8462 8822 to arrange a call out.