Normal service returns after lockdown

By JR | Blog

Heating, plumbing and electrical services resume – with social distancing measures

As lockdown measures are easing, we are delighted to provide our normal heating, plumbing and electrical services again. But rest assured, we have social distancing measures in place. These are to protect you, whether we are visiting you or you are coming to our shop.

 

Boiler and heating servicing

If your annual heating service was due during March, April or May, we will be in contact to reschedule it for you, if we haven’t already done so. If your service is due soon, we’ll also be in touch – or feel free to contact us.

However, if you are shielding or have coronavirus symptoms, we can re-schedule to a more convenient time for you.

It’s important to have your annual boiler service to ensure your warranty stays valid. But don’t worry, the boiler manufacturers we work with are allowing 3-6 months’ leeway, so we can carry out your service and maintain your warranty.

 

What to expect when our engineers visit
 

Now that we can provide our normal services again, here’s what to expect when our engineers visit you to carry out a heating service or other work in your home:

✅ Our engineers will wear face masks
✅ They will maintain social distancing with you as far as possible
✅ They’ll frequently wash their hands or use hand gel
✅ They will also wipe down any surfaces they touch
✅ We are monitoring their health daily

In return, we will ask you to:

✅ Go into a different room while work is carried out, if possible
✅ Let our engineers know if you feel unwell while they are with you

Thank you for your patience and understanding. These measures are to protect you and our staff while we carry out work for you.

 

Spares and repairs shop open

Our shop in Glebe Way, West Wickham (just off the high street) has remained open for emergency spares during the lockdown. We are now open fully for all types of spares for your DIY plumbing needs. To maintain safety, we are allowing one person in the shop at a time and will ask you to wait at a safe social distance outside, if there is a queue.

Do give us a call on 020 8462 8822 or request a callback if you’ve any questions about our services and the safety measures we’ve put in place.

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Coronavirus (Covid-19) Statement

By JR | Blog

Open for Emergency Repairs and Essential Work

In light of the Government’s announcement on 23 March around measures for halting the spread of the Covid-19 virus (coronavirus), Stevenson Heating are available for emergency heating, plumbing and electrical repairs and essential works only.

The health and wellbeing of our customers and staff remain of the utmost importance. We have strict social distancing measures in place to protect you.

Essential repairs include:

– If your hot water or heating stops working

– If your electrics keep tripping

– If you have a water leak

Our shop is also open for essential spares and repair items, with social distancing measures in place.

If you have a heating service booked with us during the coronavirus lockdown period, we will be contacting you to rearrange your appointment.

Please do call us on 020 8462 8822 if you have any questions or concerns, or need some advice. We’re here to help.

 

Meetings

We will not be holding face to face meetings in our office until further notice. Please contact us by phone on 020 8462 8822, request a callback or email info@stevensonheating.co.uk in the meantime to speak to us, book an emergency appointment or pay bills.

 

Attending your property

Before attending emergency breakdowns or repairs, we will ask if you or anyone in your property is self-isolating. Where the answer is no, the heating engineer will attend as normal but will ask you to maintain a safe 2m (6ft) distance or move into a different room while the work is carried out.

If you or anyone in the property is self-isolating, we will ask you to remain in a different room while the engineer is on your property carrying out emergency work.

While our engineer attends your property, if you feel unwell, he will ask you to move into a different room than the one where the work is required. This is to safeguard you, as well as our engineers.

Our engineers have a means of washing their hands frequently and wiping down any surfaces they touch while in your property. We are monitoring their health daily.

 

Levels of service

We aim to maintain our levels of customer service throughout the coronavirus outbreak and will continue to provide on-site engineer visits for emergency heating, plumbing and electrical work and essential repairs. During this period, our engineers will not ask you to sign their handheld phone for works completed.

 

Landlord gas certificates

At the time of writing (31 March), the Ministry of Housing, Communities & Local Government (MHCLG) has advised that landord gas safety certificates are still required during the outbreak.

Landlords have the flexibility to have gas safety checks up to two months before the deadline for renewal of their certificate and will be expected to demonstrate that they’ve taken reasonable steps to comply with the law. More information on this is available on the Gas Safe Register website – or do give us a call on 020 8462 8822 – if you’ve any questions.

We thank you for your cooperation and wish you well during this difficult time.

If you want more information on Covid-19 or what to do if you feel unwell, please visit the NHS website.