By JR | Blog
Each month, we’re interviewing a different member of our team. This month we spoke to Client Co-Ordinator, Jo Hunt.
How long have you worked for Stevenson’s, Jo?
I’ve been working here for over seven years and I’m the Service & Installations Client Co-Ordinator. I’m usually the first person you speak to when you call us!
What did you do before that?
My background is in 3D model making, for which I have a Higher National Diploma. I spent many years making 3D models for the advertising industry.
I also spent two years working as an architectural model maker in Frankfurt, which was interesting as I didn’t speak German at first!
As well as that, I’ve had the great privilege of working several times as a prop maker for the Royal National Theatre. That’s not something many people get to experience and it was amazing being backstage and meeting famous actors. Sir Simon Callow once bought me a drink for working on his production!
What roles have you held at Stevenson’s?
I started out as a receptionist, working closely with the Installations Manager and surveyors. I was then promoted to arrange the planning of new boiler installations with clients. Last year, arranging annual boiler servicing, landlord gas safety certificates and boiler repairs were added to my remit.
Many people don’t realise that there’s a lot of planning needed for a new boiler installation. I work closely with all the teams at Stevenson’s and the clients themselves to co-ordinate everything before, during and after the installation. I especially enjoy talking to clients and putting them at ease.
What do you want to achieve in your current role?
I strive to be an informal, friendly point of contact for the company. I try to remember clients’ names and I like to build a friendly, informal rapport with everyone.
It can be so worrying for someone when they have no hot water or heating. I usually give out my tips on how they can keep warm, which includes things like doing the hoovering and having hot drinks! I think that is part of why people keep coming back to us – we treate you as a person, not just a number.
Tell us something we don’t know about you
I am a former Jackie magazine cover girl and I modelled with Steve Strange from Visage! I was 15 at the time and a school friend’s sister worked at the magazine. They wanted someone to model who was in the Jackie reading age.
At the time, it was very exciting! I spent two hours in hair and make-up, wore a hat by Philip Treacy and a designer outfit from PX.
Steve Strange was told it was my dream come true to meet him, so he instantly sent out for champagne. What I’d actually said was that it’d be my dream to meet David Bowie or Gary Numan!
Anyway, I still have the champagne bottle, personally dedicated and signed by Steve.
I’ve recently discovered that a copy of the magazine I was featured in is selling online for £16.99! At the time it was just 16p.
What do you like watching on TV?
My favourite TV series has to be The West Wing. One of my favourite quotes from the show is “What’s next?” from President Bartlett. I also like Parks & Recreation.
And finally, tea or coffee?!
Now I am very particular about this! In the morning coffee, and then in the afternoon, tea – strong as possible. Don’t bring me tea the colour of beige, that is not tea!
Did you enjoy reading about Jo Hunt? If you’d like to read more about our other staff, click here.