Send us a Rainbow!

By JR | Blog

Draw us a Rainbow this Easter

draw a rainbow

If your children or grandchildren (or you!) need something to do over the Easter weekend, get them to draw some rainbow pictures 🌈 and send them to us.

We’ll display them in our shop window to brighten it up during the Coronavirus lockdown period. And we’ll donate £1 to local charity for each one sent to us.

Post your rainbows to us at: Stevenson Heating, 50-52 Glebe Way, West Wickham BR4 0RL.

Stay safe and well at home this Easter weekend.



Coronavirus (Covid-19) Statement

By JR | Blog

Open for Emergency Repairs and Essential Work

In light of the Government’s announcement on 23 March around measures for halting the spread of the Covid-19 virus (coronavirus), Stevenson Heating are available for emergency heating, plumbing and electrical repairs and essential works only.

The health and wellbeing of our customers and staff remain of the utmost importance. We have strict social distancing measures in place to protect you.

Essential repairs include:

– If your hot water or heating stops working

– If your electrics keep tripping

– If you have a water leak

Our shop is also open for essential spares and repair items, with social distancing measures in place.

If you have a heating service booked with us during the coronavirus lockdown period, we will be contacting you to rearrange your appointment.

Please do call us on 020 8462 8822 if you have any questions or concerns, or need some advice. We’re here to help.



We will not be holding face to face meetings in our office until further notice. Please contact us by phone on 020 8462 8822, request a callback or email info@stevensonheating.co.uk in the meantime to speak to us, book an emergency appointment or pay bills.


Attending your property

Before attending emergency breakdowns or repairs, we will ask if you or anyone in your property is self-isolating. Where the answer is no, the heating engineer will attend as normal but will ask you to maintain a safe 2m (6ft) distance or move into a different room while the work is carried out.

If you or anyone in the property is self-isolating, we will ask you to remain in a different room while the engineer is on your property carrying out emergency work.

While our engineer attends your property, if you feel unwell, he will ask you to move into a different room than the one where the work is required. This is to safeguard you, as well as our engineers.

Our engineers have a means of washing their hands frequently and wiping down any surfaces they touch while in your property. We are monitoring their health daily.


Levels of service

We aim to maintain our levels of customer service throughout the coronavirus outbreak and will continue to provide on-site engineer visits for emergency heating, plumbing and electrical work and essential repairs. During this period, our engineers will not ask you to sign their handheld phone for works completed.


Landlord gas certificates

At the time of writing (31 March), the Ministry of Housing, Communities & Local Government (MHCLG) has advised that landord gas safety certificates are still required during the outbreak.

Landlords have the flexibility to have gas safety checks up to two months before the deadline for renewal of their certificate and will be expected to demonstrate that they’ve taken reasonable steps to comply with the law. More information on this is available on the Gas Safe Register website – or do give us a call on 020 8462 8822 – if you’ve any questions.

We thank you for your cooperation and wish you well during this difficult time.

If you want more information on Covid-19 or what to do if you feel unwell, please visit the NHS website.



Book Swap at West Wickham Station

By JR | Blog

Community Provides Book Swap for Locals


We recently contributed £50 to the new West Wickham book swap, which is inside the station’s waiting room. The money went towards the cost of some books.

The local community have come together to create the book swap, following a discussion on the West Wickham Community Facebook Group, led by group admin Karin Gerwat. With the support of the new station manager, Scott McMillan, people have donated bookcases and books so that commuters can have something to read on their journeys.

Book Swap at West Wickham station
Karin Gerwat’s daughters pictured with station manager, Scott McMillan


Support Pledged

Karin began a discussion in the West Wickham group after seeing a similar book swap in Beckenham Junction station. The idea gained lots of interest from group members, who pledged their support with books and bookcases. 

She said: “I had the idea when I saw a similar book swap at Beckenham Junction station. When I commuted, I used to read a lot. I thought how useful it would be to have a place to exchange books you’ve read. I posted in the West Wickham Community Group and the response was phenomenal.”


Charity Shops

Our £50 was spent on books at the local Demelza Hospice, Salvation Army and Mind charity shops on the High Street.

Karin’s daughters, Leela (12) and Yaneena (16) also collected and donated some books, as part of their pageant duties for the Miss Inspiration pageant.

Andy Oliver, MD of Stevenson Heating Ltd, said: “I saw Karin’s thread on Facebook and thought what a fab idea it was. So, we decided to donate £50 to start off the swap, which we asked her to spend in local charity shops. It’s important to us as a West Wickham business to keep the money within the local community, for the benefit of residents.”

If you have books to donate or would like to use the book swap, pop into West Wickham station’s waiting room between 6am and 6pm.



New Landlord Electrical Safety Regulations

By JR | Blog

Proposed Landlord Electrical Safety Standards

Are you a landlord renting out your house or flat in the private sector? If so, proposed new electrical safety regulations will require regular checks on your property from July 2020. Here’s what this might mean for you.


landlords rented housing

In January 2020, the Government proposed detailed regulations for compulsory 5-year electrical safety checks in the private rented sector. These will operate alongside the current Gas Safety Regulations already in place for rented properties.

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 still need to be approved (at the time of writing) by the House of Commons and the House of Lords before they take effect. But this is likely just a formality. When approved, the regulations will apply to new tenancies from July 2020 and from April 2021 for existing tenancies.

electrical safety standards private rented sector


Landlord Responsibilities under the new Electrical Safety Standards

As a landlord, it will be your responsibility to supply safe electrical installations for your tenants. You will also need to arrange for regular testing by a qualified electrician:

New tenancies – from 1 July 2020:

– Before each new tenancy begins, and at every change in tenancy

And then at least every five years throughout the duration of the tenancy

– More regularly than every five years if the safety report requires it.

Existing tenancies – from 1 April 2021:

First inspection to be carried out before 1 April 2021

And at least every five years throughout the duration of the tenancy

– More regularly than every five years if the safety report requires it.


Electrical safety reports

Your electrician will provide you with a written report after the inspection. This will include the results and any remedial action you need to take to repair/improve your installations.

You must keep a copy of the report and give your tenants a copy within 28 days of the inspection.

What happens if there are electrical faults or I fail the inspection?

If your electrical safety report identifies a fault or potential fault, you must ensure it is rectified within 28 days or less, depending on what the report says.

Once the problems are sorted, you will get written confirmation that the installation is now to standard or that further work is required. And again, you need to send this confirmation to your tenants within 28 days.

A qualified, registered electrician, such as those approved by the NICEIC, must carry out the remedial works. All of Stevenson Heating’s electricians are suitably qualified to carry out the inspections and remedial work.

Why do I have to do this?

If you don’t comply with the new electrical safety standards, your Local Authority will have a duty to act. Depending on the nature of the breach, this could be in the form of a ‘remedial notice’, enforced remedial works and even fines of up to £30,000 and cost recovery measures.

As such, ignoring the new legislation really could cost you greatly!


How Stevenson Heating can help

Here at Stevenson Heating, we can carry out the required electrical inspection and provide you with all of the necessary electrical safety certification. We can also carry out any remedial work, if needed.

We are NICEIC registered and can make sure your property checks are conducted in accordance with the new legislation when it is passed.

If you also provide gas appliances for your tenants, we can carry out your gas safety inspections too.

Choose us for both electrical and gas safety checks at the same time and we will give you a 10% discount.

To book your safety checks in preparation for July contact us on 020 8462 8822 or request a call back.



Gas fire service includes free carbon monoxide alarm

By JR | Blog

Gas fires are a carbon monoxide danger

If you have a gas fire, when did you last have it serviced?

gas fire 1

Did you know that gas fires are a common cause of carbon monoxide poisoning? People aren’t always aware that they need to get them checked regularly, so they can often go quite some time without being serviced. This, of course can lead to problems, things going wrong and, unfortunately, a higher risk of carbon monoxide leaking.

As you may know, carbon monoxide is colourless and odourless, yet deadly. It’s not called the silent killer for nothing! Read our previous blog about the dangers.


Annual service

We recommend that you have your gas fire serviced annually. This will keep it working perfectly and reduce the risk of carbon monoxide poisoning to you and your family.

It’s a great idea to get your fire serviced at the same time as having your annual boiler service, saving you time and multiple appointments. We can do both for you, so give us a call on 020 8462 8822 or request a call back to arrange your appointment.


Free carbon monoxide alarm with gas fire services

gas fire service free carbon monoxide alarm

We also recommend that you have an audible carbon monoxide alarm in each room where you have a gas appliance – usually where your boiler is and in each room you have a gas fire or other gas appliance.

An audible alarm will wake you up if there’s a problem while you’re asleep. They’re easy to fit – simply follow the manufacturer’s instructions. But, of course we can fit one for you too.

And, because we think it’s so important to look after your gas fires as well as your boiler, we’re offering anyone with a gas fire a FREE audible carbon monoxide alarm when you have a gas fire service with us.

So don’t delay, get your gas fire checked out now and receive your free carbon monoxide alarm. Contact us to arrange an appointment on 020 8462 8822, request a callback or email info@stevensonheating.co.uk.

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