Turning off your water as easily as turning off your lights….

By PaulS | Blog

The Surestop – turning off your water as easily as turning off your lights….

Burst pipes, leaks and easy access for a poorly situated stopcock are all problems that can cause at the least, inconvenience and at worst water damage and a large bill. In fact, in December 2010 there were over 100,000 insurance claims in the UK for burst pipes and water leaks with an average cost of £6700.00.

In most properties, the stopcock is either hidden away at the back of a cupboard or hidden behind furniture and in some cases, the homeowner may not even know where it is. This can be a problem when you want to turn off the mains but a catastrophe if there is a burst pipe or leak with water cascading down the walls.

With Surestop turning off the mains water supply can now be done with a flick of a switch. With a range of British designed and manufactured switches, both on-pipe and remote, that use nothing more than water pressure to isolate the incoming mains water supply (so no batteries or electricity) there is a Surestop to suit every need.


Benefits for the consumer:

  • Easy access in the case of an emergency.
  • Easy operation, just a simple switch, and no more weeping stopcock spindles and stuck valves.
  • Peace of mind when leaving their property (home, caravan, boat, business etc).
  • No more struggling to turn off a difficult or stiff stopcock.
  • Unaffected by limescale.
  • Can be fitted on the pipe itself or remotely on an adjacent wall or surface.


And here are just a few facts which show the potential for damage:

  • Every year 1 in 8 homes in the UK is likely to suffer a burst pipe or water leak.*
  • 1 in 3 people in the UK do not know where their stopcock is located.**
  • Burst pipes and water leaks now cost the UK insurance industry more than claims for burglary or fire***
  • Some insurers are raising excess levels for water damage to £250 and more.****

Surestop stopcocks are a low-cost solution to the many problems associated with traditional brass stopcocks and a perfect addition to any job of any size that will benefit both the customer and engineer.

* Research undertaken by Halifax Home Insurance.
** Research undertaken by AA Insurance Services.
*** Industry statistics provided by the Association of British Insurers.
**** Figures provided by The British Insurance Brokers’ Association.



Boiler Plus – What is all the fuss?

By PaulS | Blog

The Government has recently launched a new initiative, Boiler Plus which is designed to encourage energy efficiency in domestic premises.

But what does that mean to you?

It means your new installation quote will be slightly higher than before the scheme started as from April 6th 2018 any new boiler installation will need to include:
  1. A boiler rated at or above 92% ErP and include an energy efficient
  2. Time and temperature controls.
  3. If it is a combination boiler it must include at least one energy efficient measure from a list of four available options:


  • Flue gas heat recovery
  • Weather Compensation device
  • Load compensation device
  • Smart heating controls.
The most common options are the load compensations devices (such as compatible Manufacturer controls) or smart heating controls such as Nest or Hive.

What if I do not want a new control?

Unfortunately as this is now part of Building regulations and any installer who fails to install a new boiler in line with these rules will be breaking the law.
Also, any homeowner who knowingly allows non-compliant work to be carried out could also face prosecution and fines of up to £5,000.

Why are these new rules being introduced?

This legislation has been introduced to help the UK meet their carbon emission target by 2020. It is part of a broader ranges of changes that have been added to the existing regulations over the last few years.
For more information, the HHIC have created a consumer guide to the changes which can be downloaded here – HHIC Boiler Plus Consumer Fact Sheet.



Christmas Opening Times 2017 -2018

By PaulS | Blog

We know that things can sometimes go wrong when you least expect or need it, so over this Holiday period we will be open and available (that includes the telephones) on the following days:

Just a couple of things to note –

  1. Although we are open, quite a lot of staff are taking holidays so we will be working with reduced numbers.
  2. All days except the Public Holidays will have the normal emergency engineer out of normal working hours cover.
  3. Days marked with an asterisk (*) may have slightly earlier closing times than normal.
Day / Date Shop Service Installation Puffin
Thursday 21st December Open Open Open Open
Friday 22nd December Open * Open * Open * Open *
Saturday 23rd December Open AM Closed Closed Closed
Sunday 24th December Closed Closed Closed Closed
Monday 25th December Public Holiday Public Holiday Public Holiday Public Holiday
Tuesday 26th December Public Holiday Public Holiday Public Holiday Public Holiday
Wednesday 27th December Open * Open * Open * Open *
Thursday 28th December Open * Open * Open * Open *
Friday 29th December Open * Open * Open * Open *
Saturday 30th December Open AM Closed Closed Closed
Sunday 31st December Closed Closed Closed Closed
Monday 1st January Public Holiday Public Holiday Public Holiday Public Holiday
Tuesday 2nd January Open Open Open Open


* Opening & closing times may vary.



How to thaw a frozen condense pipe.

By PaulS | Blog

Although the winters for the past few years have not been especially severe, there is always a chance of a few freezing days.

If the temperature remains at or below freezing point, some boilers installations may suffer from a frozen condense pipe.

If your boiler has stopped working and the following conditions apply –


  • The outside temperature is below freezing and has been for 24 hours or more.
  • The condense pipe from your boiler (white plastic pipe that connects the boiler to a drain or soak-away) is outside.
  • The condense pipe which is outside is 22mm (can happen with bigger pipes in very cold weather).
  • The boiler tries to start but quickly stops or locks-out.

There is an easy short-term solution in the video below:

Play Button Play Button

Please remember –

  • Boilers older than 15 years probably will not have a condense drain pipe.
  • Most modern installation (especially in the last few years) will either NOT have an external condense pipe OR increase the external pipe size to 1″” or more.



Latest News event go here

By Paul Stevenson | Blog

An electric boiler can replace any other small to medium size boiler in the home, and are known to be light, small and compact, often completely silent and, of course, boasting the main benefit of a low running cost due to the price of electricity in comparison to oil or gas. Since they only heat up a certain amount of hot water at a time, an electric boiler might not be suitable for larger households with higher levels of hot water usage, but are ideal for small properties.

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