Water Softener Benefits

By JR | Blog

Do you have a water softener? If not you might want to consider one.

Are you fed up of hard water? Most of London and the South East has very hard water, so if you’re local to us and reading this, the chances are you do too. A water softener can help you overcome some of the issues with hard water. Read on to find out why…

Water softener - woman in shower

What is hard water?

Hard water has a lot of dissolved minerals in it, generally magnesium and calcium. Over time, this causes scale to build up, which can cause problems with your pipework and appliances.

It also doesn’t look very nice. You’ve probably noticed the white build up around your taps, in your kettle or a dullness to some of your surfaces, especially glass and chrome.

Perhaps you’re used to getting rid of it with anti-limescale products or descaler. But have you considered a water softener? This will attach to your mains supply (usually under the kitchen sink) and soften the water as it comes into your home.


Having a water softener:

1. Reduces unsightly limescale build up in your pipes and taps
2. Doesn’t fur up your heating system
3. Improves the life of your appliances (kettles, washing machines)
4. Means shinier taps, bath/shower fittings and surfaces
5. Helps soap to lather more easily
6. Leaves your hair and skin softer
7. Reduces your energy bills

We can install a water softener for you. And if you already have one, we can supply the salt in block, tablet or granular form.


Water softener salt

We have three different types – block salt, tablet salt and granular salt.

Block salt images

Whatsmore, if you spend over £25 on salt, we will deliver it for free within a 3-mile radius of our West Wickham shop.

Give us a call on 020 8462 8822, email us or drop into our shop to place an order or top up your salt supplies.



Meet the team: Dan Roberts

By JR | Blog

Each month, we’re interviewing a different member of our team. This month we spoke to Electrician, Dan Roberts.


Dan Roberts, Stevenson Heating Electrician

How long have you worked for Stevenson’s, Dan?

I have been with Stevenson’s for 11 years.


What does your role involve?

As an electrician, I carry out electrical work for our clients. This can be anything from installing new sockets through to, most commonly, wiring up new boilers.

I’ll usually come in towards the end of a boiler installation to connect the boiler up to the electrical mains and install the heating controls.

I’m an NICEIC approved contractor, which means I can certify the electrical work we do in your home.

I also arrange the engineers’ diaries once jobs have been booked in. I try to make the routes as smooth and convenient as possible for them between each job.


What did you do before that?

I have always been an electrician. I’ve been doing electrical work since I left school, over 25 years ago!

I did a City & Guilds electrical apprenticeship and I keep up-to-date by taking the relevant wiring regulations exams whenever they are needed (we’re currently on 18th edition!).


Tell us something we don’t know about you

I am a keen fisherman and I like football – I’m a Tottenham supporter.


Do you have a favourite film?

I like Big Daddy and also the Sixth Sense – classics!


And finally, tea or coffee?!

Oh coffee, definitely! I prefer it over tea any day!


Did you enjoy reading about Dan Roberts? If you’d like to read more about our other staff, click here.



Gas Safety Week 2021

By JR | Blog

Gas Safety Week: Community Safety

It’s Gas Safety Week 2021 this week (13-19 September), which we are once again supporting.

Gas Safety Week 2021

Spreading awareness of gas safety

Gas Safety Week 2021 raises awareness of gas safety and why it’s important to take care of your gas appliances. Now in it’s 11th year, the week is organised by the Gas Safe Register. This is the official list of gas engineers legally allowed to work on gas.  

Unsurprisingly, poorly maintained or badly fitted gas appliances are dangerous. They can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. As you may know, CO is a highly poisonous gas that can kill quickly and without warning. You cannot see it, taste it or smell it.  

This year’s Gas Safety Week addresses a whole range of gas safety issues: from how to stay gas safe, to using a qualified, registered engineer and much more. It’s main aim is to ensure the community doesn’t suffer from the effects of illegal gas work through lack of awareness.


Our gas safety week tips to keep you and your family safe

Check your gas appliances annually. Use a Gas Safe engineer to check and service your gas appliances once a year. If you rent, make sure your landlord arranges this.

Ensure  your engineer is on the Gas Safe Register. All our engineers at Stevenson Heating are on the Gas Safe Register.

Look out for your friends and relatives – especially if they can’t arrange their own gas safety check or may be unaware of what they need to do. Help your loved ones to have their appliances checked and serviced regularly.

Check for warning signs that could indicate your appliances are not working correctly. Signs may include: lazy yellow / orange flames instead of crisp blue ones; black marks on or around your appliance; a pilot light that keeps going out; and too much condensation in the room.

Know the six main symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

Install an audible carbon monoxide alarm and make sure your friends and relatives have one too. They need to have the EN50291 mark and display the British Standards’ Kitemark.


Service Care Plans

To keep your gas heating system in tip top condition, including an annual service, why not sign up to one of our Service Care Plans? They help you spread the cost and keep things working properly.

Finally, we’ll be sharing some tips and advice on how to stay gas safe on our social media throughout Gas Safety Week. So, please be sure to follow us to get the updates:

Facebook – Stevenson Heating Ltd

Twitter – @StevensonHtg


And, for gas safety advice or to book an engineer to check your gas appliances, call us on 020 8462 8822, email us on info@stevensonheating.co.uk or request a call back.



Help Arlo to raise funds for King’s and the PRUH

By JR | Blog

Remember when we helped Arlo and his family on DIY SOS a couple of years ago?

Well, now Arlo’s dad Mike is on a mission to fundraise for King’s and the PRUH. And he needs your help!


Great Hospital Hike


Great Hospital Hike with people walking and logo

On 18 September, Mike will be taking part with friends in The Great Hospital Hike, for King’s College Hospital Charity.

He’ll be walking the 17 miles from King’s College Hospital in Denmark Hill to the Princess Royal University Hospital in Bromley. Arlo has spent considerable time in both hospitals, including the first 576 days of his life.

Arlo, pictured below and now aged 5, was born with a genetic lung condition, which means he is always connected to a ventilator with high flow oxygen. He also relies on a feeding peg in his tummy and needs constant care.



Special wheelchair for Arlo

As well as donating to the hospital hike, Mike is fundraising towards a special wheelchair for Arlo.

Given Arlo is one of only a handful of people in the UK with this genetic lung condition, he needs a lot of oxygen and other equipment with him constantly.

As a standard wheelchair will not hold what he needs, his family would like a bespoke wheelchair that will carry everything for him.

So, please help Mike to fundraise if you can. We will be donating!

You can donate at Arlo’s Go Fund Me page.

You can also find out more about Arlo and his journey on his Arlo’s Army Facebook page.


Images courtesy of Mike Newcombe and Arlo’s Army Facebook page.



Meet the team: Jo Hunt

By JR | Blog

Each month, we’re interviewing a different member of our team. This month we spoke to Client Co-Ordinator, Jo Hunt.

Jo Hunt Client Coordinator at Stevenson Heating Ltd

How long have you worked for Stevenson’s, Jo?

I’ve been working here for over seven years and I’m the Service & Installations Client Co-Ordinator. I’m usually the first person you speak to when you call us!


What did you do before that?

My background is in 3D model making, for which I have a Higher National Diploma. I spent many years making 3D models for the advertising industry.

I also spent two years working as an architectural model maker in Frankfurt, which was interesting as I didn’t speak German at first!

As well as that, I’ve had the great privilege of working several times as a prop maker for the Royal National Theatre. That’s not something many people get to experience and it was amazing being backstage and meeting famous actors. Sir Simon Callow once bought me a drink for working on his production!


What roles have you held at Stevenson’s?

I started out as a receptionist, working closely with the Installations Manager and surveyors. I was then promoted to arrange the planning of new boiler installations with clients. Last year, arranging annual boiler servicing, landlord gas safety certificates and boiler repairs were added to my remit.

Many people don’t realise that there’s a lot of planning needed for a new boiler installation. I work closely with all the teams at Stevenson’s and the clients themselves to co-ordinate everything before, during and after the installation. I especially enjoy talking to clients and putting them at ease.


What do you want to achieve in your current role?

I strive to be an informal, friendly point of contact for the company. I try to remember clients’ names and I like to build a friendly, informal rapport with everyone.

It can be so worrying for someone when they have no hot water or heating. I usually give out my tips on how they can keep warm, which includes things like doing the hoovering and having hot drinks! I think that is part of why people keep coming back to us – we treate you as a person, not just a number. 


Tell us something we don’t know about you

I am a former Jackie magazine cover girl and I modelled with Steve Strange from Visage! I was 15 at the time and a school friend’s sister worked at the magazine. They wanted someone to model who was in the Jackie reading age.

Jo Hunt on Jackie magazine front cover
Jo Hunt on the front cover of Jackie magazine


At the time, it was very exciting! I spent two hours in hair and make-up, wore a hat by Philip Treacy and a designer outfit from PX.

Steve Strange was told it was my dream come true to meet him, so he instantly sent out for champagne. What I’d actually said was that it’d be my dream to meet David Bowie or Gary Numan!

Anyway, I still have the champagne bottle, personally dedicated and signed by Steve.

I’ve recently discovered that a copy of the magazine I was featured in is selling online for £16.99! At the time it was just 16p.


What do you like watching on TV?

My favourite TV series has to be The West Wing. One of my favourite quotes from the show is “What’s next?” from President Bartlett. I also like Parks & Recreation.


And finally, tea or coffee?!

Now I am very particular about this! In the morning coffee, and then in the afternoon, tea – strong as possible. Don’t bring me tea the colour of beige, that is not tea!


Did you enjoy reading about Jo Hunt? If you’d like to read more about our other staff, click here.

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