Meet the team: Neil Stevenson

By JR | Blog

Each month, we’re interviewing a different member of our team. This month we spoke to Director of Services, Neil Stevenson.

Neil Stevenson of Stevenson Heating Ltd


How long have you worked for Stevenson’s?

Although Stevenson’s is my family’s business, I didn’t join until 2013, following a 30-year career in the Met Police! At the time, my father Peter was still running the business with my brother Paul.


What does your role involve?

I am Director of Services, which means I’m responsible for bookings and the general day-to-day running of the office. I love dealing directly with our customers and helping them out.


What do you want to achieve in your role?

Stevenson Heating has been a well-known, reliable family firm in the local community for over 80 years. I want to continue its success and build on that for the next generation of customers.


What did you do before?

I joined the Met Police when I left school and spent a wonderful 30 years as a police officer. While in the Met, I did a law degree and legal practice course. I’m not a practising solicitor but the knowledge does come in handy for running a business too.


Tell us something we don’t know about you?

Since I joined Stevenson’s, I’ve qualified as an electrician, which comes in useful when talking to customers – and at home! We have other full-time electricians on the staff but I sometimes get called on to help them out with an installation.


What do you enjoy doing when you’re not working?

I’m a keen cyclist and I’m also a family man. My three daughters still live at home, although one will be moving out soon. No doubt I will be called on to do some electrical work for her!


And finally, tea or coffee?!

Tea, without a doubt. Milk, no sugar please!



Meet the team: George Tolley

By JR | Blog

Each month, we’re interviewing a different member of our team. This month we spoke to Director of Operations, George Tolley.

George Tolley Director of Operations


How long have you worked for Stevenson’s?

I joined 12 years ago and did my apprenticeship with them to train as a Gas Safe installations engineer. I then became a technical surveyor, before moving up to Installations Manager and now Director of Operations.


What does your role involve?

I look after the operational side of the business, ensuring everything runs smoothly and that the engineers are supported with their training and development. I’m still a qualified and Gas Safe registered engineer, so, I can still help out with installations when needed!


What did you do before?

I was a duty manager at a leisure centre and before that I delivered first aid training for the British Red Cross. I’ve always enjoyed a hands-on role.


Tell us something we don’t know about you?

I am also known as Lieutenant Commander George Tolley (SCC), Royal Navy Reserve. I’m responsible for training new Commanding Officers of cadet units in London. It’s something I’ve been doing for around 15 years and I love it because I get to use my training, development and coaching skills here, as well as at work.


What do you enjoy doing when you’re not working?

I love the outdoors and keeping fit. I play football, go running and to the gym.


And finally, tea or coffee?!

Oh tea, definitely!



Management Changes at Head Office

By JR | Blog

New Addition to the Management Team

We’re excited to tell you about the latest management changes here at Stevenson Heating’s Head Quarters. The changes will make us an even stronger team to serve you.

Additionally, they coincide with the third anniversary of our move from Hayes to our office and shop in West Wickham!

New Management Team - Stevenson Heating. George Tolley left, Neil Stevenson right

The main change is that George Tolley joins us on the Management Team, as Director of Operations. George (who is pictured above left, with Neil Stevenson, right) has been with us for 12 years.

Firstly, he joined us as an installations engineer. Then he became a technical surveyor and then finally Installations Manager, before taking on his new role.


Responsibility for Operations

George now has overall responsibility for our operations, from first contact to delivery. Also, he ensures that our engineers have suitable qualifications. He supports them in their professional development and enables them to carry out their work.

“I’m delighted to have this opportunity to step up,” says George. “Stevenson Heating have allowed me to progress in my career. And now I’m able to support our engineers in theirs. I look forward to helping Stevenson’s develop and expand their operations.”


The Management Team now consists of:

 Neil Stevenson – Director of Services
 George Tolley – Director of Operations
 Gary Chaney – Purchasing Manager
 Andy Oliver – Head of Finance
 Paul Stevenson – Head of IT

Plus, of course, we have the office team taking your calls and booking in your servicing and appointments, as well as our experienced team of engineers.

Neil Stevenson, who has been involved with the business since the death of his father Peter and who is now a co-director with George, says “We’re pleased to have George join us on the Management Team and take over responsibility for our operations. We look forward to his input and helping us develop the business.”

To speak to any of the Management Team or book an engineer appointment, please call us on 020 8462 8822, request a callback or email us.



Service Care Plans to Spread the Cost

By JR | Blog

Save Money With Our Service Care Plans

Did you know that we offer a suite of Service Care Plans? They are designed to help you spread the cost of your annual heating service and repairs.

Service Plans cover smaller

We recognise that it can be expensive to maintain your heating system, especially if your boiler is a few years old:

🔷 Your boiler could break down unexpectedly
🔷 Parts might break
🔷 A radiator may not heat up
🔷 The controls might stop working

Of course, a breakdown is particularly inconvenient in the colder autumn and winter weather too, when you rely on your heating!

So, our service plans will help you maintain your heating system and spread the cost of your annual service and any repairs.

Three levels of cover to suit your needs

We have three levels of cover, starting from just £9 per month:

🔷 Basic Plan – ideal if your boiler is still under warranty
🔷 Standard Plan – covers for your annual service and labour costs
🔷 Advanced Plan – includes your annual service, labour and parts.

Plus, there are add-ons for your household electrics and gas fires, as well as landlord options, if you wish.

To find out more, download our brochure. Or to sign up, call us on 020 8462 8822, request a callback or email us now.



Gas Safety Week 2020

By JR | Blog

Gas Safety Week: Fighting for a Gas Safe Nation

It’s Gas Safety Week 2020 this week (14-20 September), which we are once again supporting.

Gas Safety Week 2020 yellow logo


Helping the public stay gas safe

Gas Safety Week raises awareness of gas safety and why it’s important to take care of your gas appliances. It’s organised by the Gas Safe Register, which is the official list of gas engineers legally allowed to work on gas.  

Did you know, badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning? CO is a highly poisonous gas that can kill quickly and without warning. You cannot see it, taste it or smell it.  

Gas Safety Week 2020


Gas safety week tips to keep you and your family safe

✔️ Check your gas appliances every year. Be sure a Gas Safe engineer checks and services your gas appliances once a year. Tenants – make sure your landlord arranges this.

✔️ Look out for friends and relatives – especially if they can’t arrange their own gas safety check or may be unaware of what they need to do. Help your loved ones to have their appliances checked and serviced regularly.

✔️ Check your engineer is Gas Safe registered. All our engineers at Stevenson Heating are on the Gas Safe Register.

✔️ Check your engineer is qualified for the type of gas work you need doing – e.g. natural gas, domestic boiler, gas fire. You can find this information on the back of their Gas Safe ID card and on the Gas Safe Register website.

✔️ Check for warning signs that could indicate your (or others’) appliances are not working correctly. Signs may include: lazy yellow / orange flames instead of crisp blue ones; black marks on or around the appliance; a pilot light that keeps going out; and too much condensation in the room.

✔️ Know the six main symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

✔️ Install an audible carbon monoxide alarm and make sure your friends and relatives have one too. They need to have the EN50291 mark and display the British Standards’ Kitemark.

We’ll be sharing some tips and advice on how to stay safe on our social media throughout the week. Please follow us to get the updates:

Facebook – Stevenson Heating Ltd

Twitter – @StevensonHtg

Instagram – @Stevensonheating

For gas safety advice or to book an engineer to check your gas appliances, call us on 020 8462 8822, email us on info@stevensonheating.co.uk or request a call back.

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To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.


Our experienced and helpful staff will always be happy to assist you.

We offer you the highest quality workmanship and services

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